Refund Policy

1. General Policy

At The Ministry of Storage, we strive to provide clear, fair, and transparent refund policies for all our tenants. By renting a storage unit or utilizing our services, you agree to the terms outlined in this Refund Policy.

2. Rental Charges

All rental payments are non-refundable once the rental period has begun. This includes monthly rent, administrative fees, or any prorated rental amounts. Refunds will not be issued for unused portions of a rental term if a tenant chooses to vacate early.

3. Reservation Deposits

If you reserve a storage unit online or over the phone and do not complete the rental move-in process by the scheduled start date, we may retain part or all of the reservation deposit, subject to local laws and administrative policy.

4. Automatic Payments

If you are enrolled in automatic payments and are charged after you intended to cancel your rental, please notify us within 5 business days. If no physical access or usage of the unit occurred in that billing cycle, a partial refund may be considered at our discretion.

5. Billing Errors

If you believe you were charged in error (e.g., duplicate transaction, incorrect amount), please contact our office immediately. We will review the issue and, if confirmed, process a refund within 7–10 business days.

6. Special Circumstances

Refunds for extenuating circumstances (e.g., emergency situations, relocation orders, or natural disasters) may be considered on a case-by-case basis. Supporting documentation may be required.

7. Method of Refund

Approved refunds will be issued to the original payment method. If that method is no longer valid, alternative refund arrangements may be discussed.

8. Contact Information

To request a refund or dispute a charge, please contact:

Shawna Brown

Phone: (319) 752-3001

Email: shawna@getmostorage.com

Please include your full name, unit number, and reason for the request.